Security mismatch. Organisational users have different IT expectations from system administrators. Using organisational culture to close the gap
2025-04-26 , Auditorium

This paper will look at reasons why organisations use approved software lists, and why users (with little real understanding of security) find such lists increasingly frustrating, once they have found that they can do the job quicker and more effectively using their own apps.
It also examines the role of BYOD in expanding this headache for managers of organisational systems, and how best practice of a hybrid approach to BYOD/organisation systems that embraces security issues can in turn reduce the more general problem of "Shadow IT".
The follow on from this would be an academic paper examining the relationship between type of organisation culture and extent of Shadow IT.


Computer users get more sophisticated in their use of applications every day. Organisations typically have one application type for each job function, and double-down on security for those applications and the platforms that support them. Users see their application use as quicker and more efficient than the official way, and take short-cuts, often breaking policy to do so. This has been happening for many years, and as apps get more sophisticated, the gulf between end-users and system administrators gets wider. What can be done to close the gap? The role of organisational culture is examined, and conclusions tentatively drawn. Academic research that followed based on types of organisational culture and extent of mismatch. All organisations would participate anonymously.


Organisation or Affiliation?:

Regola Digital Consulting