BSides Atlanta 2024

Matthew Dobbs

Matthew Dobbs is a seasoned cyber security professional and industry leader delivering cyber range programs. Matthew has played pivotal roles in leading various cybersecurity initiatives, including the delivery of physical cyber ranges, development security best practices for 5G use in manufacturing, and testing of autonomous systems. Matthew's expertise includes enterprise security architecture, automated testing systems, integrating security portfolios, and incident response optimization. He has incorporated this experience into designing and implementing high impact cyber range and training solutions for enterprises, major financial institutions, universities, and critical infrastructure organizations worldwide. His contributions have earned him various recognitions, including the 2019 Edison Award and the 2019 InAVation Award for Control Room of the Year. Matthew is also an active speaker and blogs on cybersecurity topics.


Session

09-14
15:30
20min
What ‘The Three Amigos’ taught me about crisis communications when responding to a cyber incident: the Good, the Bad, and the Ugly.
Matthew Dobbs

Effective communication is vital in managing cyber incidents to ensure timely and appropriate responses. Taking insights from the misinterpreted telegram in the film “The Three Amigos,” this presentation explores the negative impacts of miscommunication during cyber crises. The film provides a unique framework to illustrate how misunderstandings can lead to confusion, ineffective responses, resource misallocation, increased risk, loss of credibility, and financial and emotional costs in the context of incident response.

This presentation will:
Analyze the misinterpreted telegram scenario in “The Three Amigos” and its parallels to real-life cyber incident communication failures.
Discuss the key elements of effective cyber incident communication, including clarity, timeliness, audience awareness, simplicity, consistency, and common language.
Highlight the critical need for precise and clear communication to avoid the pitfalls demonstrated in the film.
Introduce practical strategies for ensuring effective communication during cyber incidents, with a focus on preparation, training, and continuous improvement.

Attendees will gain a deeper understanding of the importance of accurate communication in cyber incident response and learn actionable steps to improve their organization’s readiness and response capabilities. This engaging and informative session is ideal for executives, communication professionals, and incident response teams seeking to enhance their communication strategies during cyber crises.
By using the entertaining, yet instructive, example of “The Three Amigos,” this presentation offers a memorable and impactful way to emphasize the necessity of clear and effective communication in cyber incident response.

Tactics
Room 402