Knowledge retention is one of the most pressing concerns for modern businesses. When employees retire or go to work elsewhere, their insight and experience go with them—which, in the tech field, can even lead to security risks if connections and processes can’t be maintained. Thankfully there is a knowledge management practice for recording and sharing the insight that employees have. In this session we will review the basics of the SECI process, a system that provides a way to record information from an individual and make it shareable to others.