Michelle Price
Michelle Price, M.L.S., M.A., is the Science and Health Science Librarian at Lavery Library, St. John Fisher University in Rochester, New York, USA She completed a Master’s in Library and Information Science from SUNY Buffalo and a Master’s in Secondary Education from Southeast Missouri State University. She is the liaison to the Wegman’s School of Pharmacy and the Wegman’s School of Nursing. She conducts 220-280 individual student consultations a year, primarily at the graduate level. Ms. Price also conducts synchronous and asynchronous library instruction at the undergraduate and graduate level, reaching 1,780 students annually.
Session
Topic
Library patrons do not enter one-on-one consultations as fragmented people. They bring their whole selves to the interaction, including their trauma. How does a librarian help a patron, staying within our scope of practice, but also accept and address the trauma that could be constraining the interaction. This workshop will focus on synchronous patron interactions, held physically or virtually. The Substance Abuse and Mental Health Services Administration (SAMHSA) has developed the SAMHSA's Concept of Trauma and Guidance for a Trauma-Informed Approach that can serve as a guide for reframing service in this setting. The approach includes the three Es of trauma, the four Rs that are key assumptions, the six key principles, and the ten implementation domains for systems. This adoption is a no-tech solution that only requires practitioner reflection and intent for implementation.
Target Audience
Librarians at any career stage, interacting individually with patrons in all types of settings and modalities.
Objectives
Identify the SAMSHA Concept of Trauma Guidance for a Trauma-Informed Approach, including the concept of trauma, key assumptions, and the guiding principles for approaching trauma.
Assess current personal practice against the SAMSHA Approach.
Construct trauma-informed practices for synchronous, one-on-one interactions with patrons.
Interactive Activities
Scripted role-playing, critical incident method, and autoethnographic reflection will be used during the session.