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UID:pretalx-denog13-X8GQFE@pretalx.com
DTSTART;TZID=CET:20211107T110000
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DESCRIPTION:Work days of network operators can become difficult - especiall
 y the moment when you have to involve another party like the vendor of you
 r network equipment. In this workshop\nwe will not only give you the view 
 from a TAC engineer working on your cases\, but also examples on how a TAC
  actually works and what will be needed to make it a pleasent experience f
 or both sides.\n\nTogether we will have a look at some real world examples
  of Do's and Don't when it comes engaging with TAC.
DTSTAMP:20260316T234039Z
LOCATION:Workshop Room 3
SUMMARY:Working with a vendor TAC - Do's and Don't - Florian Hibler\, Pedro
  Prado
URL:https://pretalx.com/denog13/talk/X8GQFE/
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