Working with a vendor TAC - Do's and Don't
11-07, 11:00–12:00 (Europe/Berlin), Workshop Room 3

Work days of network operators can become difficult - especially the moment when you have to involve another party like the vendor of your network equipment. In this workshop
we will not only give you the view from a TAC engineer working on your cases, but also examples on how a TAC actually works and what will be needed to make it a pleasent experience for both sides.

Together we will have a look at some real world examples of Do's and Don't when it comes engaging with TAC.

What should participants bring to your workshop?
  • Experience with troubleshooting networks

Florian joined Arista in 2017 and is leading the Systems Engineering team in Germany since 2021. Before his time at Arista he held technical and management positions at SPs and IXPs over the past 17 years, so his knowledge stretches from Engineering over Architecture and Strategic topics. Since the very beginning he has been engaged with the global internet community. In addition to his day job Florian also has been elected as the Deputy Chairman of the Board for DENOG e.V.

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