2024-06-15 –, D0207 (capacity 90)
"For 25 years RHEL development happened in Bugzilla. That all changed on September 4th, 2023 when all 1500 engineers and their support teams switched Jira. Here's how we did it and how it paves the way for Agile Innovation."
In 2022, a team was formed to start thinking about doing the unthinkable–completely changing the development tracking process for the over 1500 engineers and their support teams building Red Hat’s flagship product, RHEL. The team was tasked with outlining existing processes and mapping them into new tooling.
It wasn’t just about doing what the other tooling did, but taking advantage of new functionality. But, even with the bright and shiny new features, this was no easy feat. It was a task that required coordination, collaboration, and buy-in from all levels within the organization. This talk will take the audience through the process of “the great migration” of RHEL into Jira as the speakers share insights and best practices for managing communication, process improvement, and change for a product team with 20+ years of process ingrained in their everyday work. This talk uses the migration of RHEL into Jira as a proxy for change management best practices as we take the insights forward to find novel ways to implement complex changes across the Red Hat Portfolio.
Senior Technical Project Manager within the Core Agile Systems Engineering (CASE) Team, directly supporting the development of Red Hat In-Vehicle Operating System.
Team Builder | Agile Enthusiast | Jira Nerd | Technical Enabler
Senior Technical Project Manager at Red Hat, focused on process improvement, Jira automation, and readiness efforts related to major RHEL versions. Roman Empire enthusiast.
Eric Hadley is a Senior Technical Project Manager at Red Hat currently supporting Core Platforms with a focus on Red Hat Enterprise Linux (RHEL). Eric has been described as the "Grand Poobah" of RHEL process and lives in New Hampshire, USA somewhere out in the middle of the woods.