Estela Francisco
Estela has worked at the European Medicines Agency (EMA) for over a decade, providing strategic guidance and hands-on support to enhance the user experience, accessibility, and search visibility of the agency’s Drupal-based website.
Collaborating closely with developers, UX teams, and content editors, she ensures accessibility is embedded early in design, development, and editorial workflows, with a focus on meaningful content structure, semantics, and usability for people using assistive technologies.
She also contributes to enhancing open-source components shared across European institutions, supporting EMA and other europa.eu websites in delivering more inclusive digital public services.
Session
In the public sector, digital accessibility is not just a compliance task - it is a cornerstone of trust and inclusive service. Over the past two years, the European Medicines Agency (EMA) has pursued a structured, continuous accessibility journey across its Drupal-based website, driven by the European Commission’s Web Accessibility Directive and Digital strategy, which support a broader push for inclusive digital public services across the EU. EMA combined automated monitoring with manual testing by accessibility specialists to identify, prioritise, and address accessibility issues systematically, turning each website improvement into an opportunity for inclusion.