#gkc25

When people talk about Viva Engage, they often talk about “Communities” and “Communities in Viva”, but what are Communities (of Practice, a.k.a. CoPs) really? And what are the benefits for us as individuals of spending time building communities? What is the potential business value to our customers, or to our peers, teams, and Organisations? Isn’t it all just a social club and yet another soulless social media-type trend which will fade away? And, at the end of the day, isn’t it just another distraction and a complete and utter waste of time and (our employer’s) money?

In this session we will learn the basics of what CoPs are, how they work (and don’t work), when and why they work – and how they can become a great source of inspiration, innovation and creativity, improve employee satisfaction, growth, and wellbeing, and enhance both productivity and profitability.

Even the best knowledge systems fail without human engagement. This interactive workshop explores the behavioral science behind why people share (or don’t share) what they know. Through real-world examples, behavioral insights, and small-group discussions, participants will examine the psychological drivers that shape knowledge sharing, from identity and recognition to fear and friction. You’ll walk away with practical strategies for designing systems, rituals, and AI-human partnerships that support generous, consistent, and meaningful knowledge exchange across your organization. Whether you’re building a new KM system or looking to energize a community of practice, this session will equip you to architect for engagement — because knowledge only matters if it moves.