Peter Foppen
Peter Foppen works as a Technical Solution Architect at Comstor, a distributor of Cisco. He has 20 years of experience working on network designs and architecture roadmaps. He supports Cisco Partners across the Benelux (from freelancers up to Cisco Global Gold Partners & ISPs).
In his spare time, he is an aviation & space geek, as well as a private pilot.
Session
09-30
14:55
15min
How to get the most out of your support contracts (because you paid for it…)
Peter Foppen
What are some best practices when opening support cases with your networking vendor?
Do you need support contracts for everything, or can you make some smart decisions?
The human factor: Are there personality traits that support engineers help or hinder to get to a resolution fast?
Zaal