Introducing Support Contracts for Self-Hosted Events

We’re excited to announce that we now offer professional support contracts for self-hosted pretalx installations! Support contracts will help to ensure that your event management runs smoothly while sustaining further development of the open source project.

Note: This article is specifically for users of self-hosted pretalx instances. If you’re using our hosted service at pretalx.com, you already enjoy all these benefits and more as part of your subscription - thank you for your continued support!

What’s included

For just EUR 499 / year, you’ll get 5 hours of dedicated support for your self-hosted pretalx installation:

• Troubleshooting for your pretalx installation, e.g. if you can’t send any emails, images won’t show up, or your pages load slowly.
• Support on the best way to use pretalx for your event, which settings and features to activate, and more.
• Best practices: If you need advice on setting up your backups, securing your instance, or making sure pretalx runs smoothly under load.
• Help and advice when you encounter problems during the installation and upgrade process.
• Priority assistance from the core developer team if you encounter bugs or other issues.

Who is this for?

This offering is specifically designed for organizations running their own self-hosted pretalx instances. If you’re using our hosted service at pretalx.com, support is already included in your subscription.

Self-hosted users now have the option to get professional support while maintaining full control over their data and infrastructure.

Why consider a support contract?

We try to make pretalx easy to set up and run – and we seem to be successful, because many of self-hosted instances are not run by professional system administrators. Having pretalx available to everybody is great, but it can lead to issues like performance problems, slowness in updating to new releases, or trouble installing updates and plugins. With a support contract, you’ll have a direct line to expertise when you need it most.

By purchasing a support contract, you're also not just paying for assistance - you're investing in the future of pretalx, allowing us to dedicate more time and energy to improving the platform for everyone.

How to get started

Interested in learning more? Have questions about what's covered?

Send us an email to support@pretalx.com and we'll be happy to discuss your specific needs and how we can help make your self-hosted pretalx experience even better.

pretalx will always remain open source. Support contracts help ensure we can give pretalx our whole attention: bug fixes, new features, and better documentation all take time and care that support contracts can help fund.