Dr.Swapnilsony Singh
Dr. Swapnilsony Singh (She/Her) is a visionary Social and Economic Impact leader, currently serving as Manager – Client Value and Optimisation at Good Shepherd Australia New Zealand. With a PhD in Microfinance and over a decade of experience spanning financial inclusion, sustainability, and circular economy, she is dedicated to leveraging technology and human-centered innovation to create lasting social impact.
At Good Shepherd ANZ, Dr. Singh leads the design and delivery of AI-powered systems for social inclusion, including the award-winning AnswerSmart—an intelligent agent built to support frontline workers through real-time, equitable knowledge access. Her work blends agentic AI, digital transformation, and service design to support vulnerable communities more efficiently and ethically.
Previously, Dr. Singh served as Global Head of People Function & Strategy at Decision Minds and as CEO & Co-Founder of Consulytics, where she built ezInclusion, a pioneering analytics platform for microfinance institutions. She has also contributed to global social good initiatives through the United Nations Volunteers, with a focus on sustainable energy and economic empowerment.
Recognized for her thought leadership in responsible innovation, she is passionate about building solutions that respect human dignity, empower women and migrants, and bridge the digital divide. Her work is driven by the belief that technology should amplify compassion, not replace it.
Session
This talk explores how the social sector can leverage responsible GenAI and agentic AI to expand equity, inclusion, and impact—while staying true to human dignity and ethical principles.