2025-09-12 –, Ballroom 1
This talk explores how the social sector can leverage responsible GenAI and agentic AI to expand equity, inclusion, and impact—while staying true to human dignity and ethical principles.
The rise of generative AI and agentic AI presents a game-changing opportunity for the social sector—from helping caseworkers triage clients more effectively, to offering personalized multilingual support, to freeing staff from admin burdens so they can focus on empathy and care.
But these tools are powerful, and must be used responsibly. In this talk, I’ll explore how AI can advance equity and access without compromising trust, safety, or human dignity. I’ll cover real-world, hands-on use cases from across housing, disability support, crisis response, and financial inclusion—many with direct relevance to Australia and New Zealand.
Topics include:
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Using GenAI for form simplification, translation, and personalized communication
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Building ethical AI agents to support frontline staff and automate routine tasks
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Ensuring bias mitigation, data privacy, and accessibility in AI design
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Keeping humans in the loop—augmenting, not replacing social care
Attendees will walk away with inspiration, practical ideas, and a mental roadmap for adopting AI ethically in service of social good.
Dr. Swapnilsony Singh (She/Her) is a visionary Social and Economic Impact leader, currently serving as Manager – Client Value and Optimisation at Good Shepherd Australia New Zealand. With a PhD in Microfinance and over a decade of experience spanning financial inclusion, sustainability, and circular economy, she is dedicated to leveraging technology and human-centered innovation to create lasting social impact.
At Good Shepherd ANZ, Dr. Singh leads the design and delivery of AI-powered systems for social inclusion, including the award-winning AnswerSmart—an intelligent agent built to support frontline workers through real-time, equitable knowledge access. Her work blends agentic AI, digital transformation, and service design to support vulnerable communities more efficiently and ethically.
Previously, Dr. Singh served as Global Head of People Function & Strategy at Decision Minds and as CEO & Co-Founder of Consulytics, where she built ezInclusion, a pioneering analytics platform for microfinance institutions. She has also contributed to global social good initiatives through the United Nations Volunteers, with a focus on sustainable energy and economic empowerment.
Recognized for her thought leadership in responsible innovation, she is passionate about building solutions that respect human dignity, empower women and migrants, and bridge the digital divide. Her work is driven by the belief that technology should amplify compassion, not replace it.