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UID:pretalx-pyconde-pydata-2026-39MHWT@pretalx.com
DTSTART;TZID=CET:20260415T161500
DTEND;TZID=CET:20260415T164500
DESCRIPTION:The City of Munich is modernizing its communication: With the t
 ransition to the Zammad ticketing system\, there is a unique opportunity t
 o not only manage citizen inquiries but to proactively process them using 
 Artificial Intelligence. The Zammad-AI project utilizes a two-stage proces
 s consisting of intelligent classification and RAG-based (Retrieval-Augmen
 ted Generation) response drafting to significantly reduce the workload of 
 administrative staff.\nIn this talk\, we demonstrate how we integrated Zam
 mad-AI via an internal Kafka message bus to process tickets in real-time. 
 We explore the technical workflow—from thematic context analysis to the 
 generation of valid response drafts based on a department-specific knowled
 ge base.
DTSTAMP:20260523T180009Z
LOCATION:Helium [3rd Floor]
SUMMARY:From Ticket to Draft: How Munich Automates Citizen Inquiries with A
 I - Leon Lukas
URL:https://pretalx.com/pyconde-pydata-2026/talk/39MHWT/
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