Leading with Empathy: Building High-Performing UX Teams
2025-10-14 , Hall 1B

Effective UX management goes beyond delivering great designs—it requires fostering a collaborative, empathetic, and innovative team culture. This session will delve into strategies for leading UX teams to thrive in fast-paced and ever-evolving environments. Attendees will explore the core principles of empathetic leadership, including how to align team goals with organizational objectives, nurture individual growth, and manage cross-functional collaboration.

The session will also discuss how to empower teams to advocate for users while balancing business priorities. Through real-world examples and actionable insights, participants will learn how to create an environment where UX professionals can flourish, contribute meaningfully, and drive impactful results for both users and the business.

Mohit is an accomplished UX leader who is an avid advocate of problem-solving by uncovering user insights. He believes research, empathy, and intention are critical to creating a human-centered experience. He earned recognition as an Amplify 2022 Product 50 leader and won the 2021Timmy Awards’ Best Tech Manager. Alongside, he was selected as one of the distinguished speakers at World Usability Congress 2023.
With a master’s in design and a bachelor’s in computer engineering, he boasts over a decade of global industry experience. He is a thoughtful team leader, manager, expert researcher, designer, and visionary who echoes the sincere voice of the users using mixed methods research. He has been practicing design and user research for almost two decades across three continents and various industry domains.

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