Working with a vendor TAC - Do's and Don't
Florian Hibler, Pedro Prado
Work days of network operators can become difficult - especially the moment when you have to involve another party like the vendor of your network equipment. In this workshop
we will not only give you the view from a TAC engineer working on your cases, but also examples on how a TAC actually works and what will be needed to make it a pleasent experience for both sides.
Together we will have a look at some real world examples of Do's and Don't when it comes engaging with TAC.